Terms & FAQ
Attention: Before you decide to book to a tour, be sure that all participants are comfortable riding a bike in urban conditions.
- In using this website, reserving products/services, purchasing products/services, and providing information, you are deemed to have read and agreed to the following terms and conditions:
- Our tours ride through the streets of New Orleans, at times we will be riding alongside auto traffic. New Orleans is a safe city to go on a bike tour, but we must stress that safety is our utmost concern.
- Prices, tour routes, availability and departure/arrival times are subject to change during special events, festivals, etc. Tour cancellations or reschedules will be determined by the Company without exception.
FreeWheelin’ Bike Tours and its employees reserve the right to refuse service to anyone at any time. If you are drunk, confrontational, belligerent, uncooperative et. al., you will not be allowed to ride on the tour and you will not receive a refund. You’re on vacation, be cool & have a good time!
Cancellations, Reschedules, Late Arrivals/Returns, & Refund Policies:
- Cancellations & reschedules are at the Company’s discretion.
- Bicycle Tour & Bicycle Rental reservation slots are limited. A small business like ours cannot absorb the costs of short notice cancellations, short notice rescheduling requests or ‘no show’ riders.
- Tour & Rental cancellations and/or rescheduling requests require a minimum of 48 hours notice.
- Cancellations and/or reschedules inside 48 hours are not eligible for refunds or activity rescheduling.
- Outside of 48 hours – *Reschedules are dependent on tour/rental availability & capacity.*
- Any and all approved cancellations will have a transferable gift card issued.
- No shows will receive neither a gift card nor a refund.
- Late arrivals (tours): once the tour embarks from our starting point on the street corner near the shop – reschedules, gifts cards, and/or refunds will not be issued.
- Late arrivals (rentals): this usually is not an issue unless it’s peak season like Jazz Fest, Halloween, etc. or if we have multiple rentals relying on precise pickup & return times. Please inform the shop via email or phone call that you will be late; a Company rep will relay info if your late arrival is going to be problematic.
Weather Policy:
- Please do not contact us about the weather forecast; **forecasts are for a general area and not necessarily for your specific location.** Meteorologists are more often wrong than they are right.
- In the event of severe weather, we will contact you via text message, email or phone call One Hour before the scheduled departure time to adjust the departure time or reschedule the tour.
- If the Company cancels/reschedules the tour due to safety concerns, and your schedule does not allow for a new tour time, you will be offered a transferable gift card or refund.
- Pedal Bike Tours roll rain or shine with exceptions for severe weather.
- Electric Bike Tours departures are dependent on the weather radar. The Company will make the determination.
- In the event of wet conditions, complimentary ponchos are provided free of charge.
- Bike Rentals cannot depart while rain is falling. When there is a break in the rain and the weather is determined to suitable for departure, a Company rep will green light your departure.
- If you or your party members decline to participate due to weather conditions deemed acceptable by the Company, neither a reschedule, refund, nor a gift card will be issued.
Problematic Riders:
- Please ensure that you and all members of your party can safely and confidently ride a bicycle before arriving for your bike tour or bike rental.
- If any rider does not possess sufficient riding skills to safely ride a bike, that individual will not be allowed to attend the tour; neither a refund nor gift card will be issued. Sufficient skill level will be determined by a Company representative.
- If you or your party members cannot or refuse to participate on the bike tour or bike rental for any reason, neither a refund nor a gift card will not be issued.
Note:
These policies and additional riding information can be found on our waiver form located in-house.
- Participants must read and sign the Release from Liability Agreement prior to participating in the tour.
- We cannot allow anyone who has been drinking alcohol or is drunk to ride. If the staff determines you unable to safely operate your bike, you will not be allowed to participate on the tour and a refund will not be issued.
- Your bike, a helmet, a basket & bell and a bottle of water are included with your ticket purchase. Helmets are recommended for all riders, but not mandatory.
- Participants must be at least 12 years of age. Participants younger than 18, must be accompanied by a parent or legal guardian.
- Riders younger than 18 must show competence and skill at riding their bike. If the youth is unable to competently ride or is deemed to be a safety risk to the rest of the tour group, they will not be allowed to depart with the tour and a refund will not be issued. Remember, the safety of our riders is our #1 concern.
- Participants must be in good health, be able to operate, control and balance the equipment at the time of the tour. Please consult your physician. If the staff determines you unable to safely operate your bike, you will not be allowed to participate on the tour and a refund will not be issued.
- Participants are responsible for the rental equipment from the time the equipment is rented until the time it is returned. This includes damage and/or theft of rental equipment.
- Participants must inform FreeWheelin’ Bike Tours personnel if the equipment is damaged or is not working properly.
- Participants must comply with all traffic laws, obey the tour guide’s direction and ride responsibly. If any rider is deemed to be a safety risk to the other tour participants, that rider(s) will not be allowed to continue with the tour group.
Contact us
FAQ
Reservations are highly recommended for all of our tours. We happily accept walk-ins, and will always do our best to accommodate you, though walk-in business is subject to availability. We accept online reservations up to 1 hour before tour departure time. If you would like to book on even shorter notice feel free to give us a call and we’ll see what we can do to accommodate you.
Our tours have been designed to ensure the comfort and safety of all riders. Led by one of our awesome local guides, we bike single file from stop to stop, pulling over many times along the route for stories and photos.
Yes, we do ride and talk, that allows us to cover more ground than any other bike tour in the city. Don’t worry, all of the pertinent information is reserved for our stops. Our guides have been doing this for quite some time, they can multi-task – all while ensuring that you safely navigate the route with the group.
Yes!
This may sound like a funny question, but you’d be surprised how many folks show up for a bike tour that have never ridden a bike! If you are not comfortable riding a bike or have never ridden a bike, a bike tour is probably not the best choice of activities during your vacation. We want to take you out and show you a good time, but we can’t risk the safety of you or the other riders if you riding skills aren’t sharp enough for city riding.
Tour cancellations or reschedules will be determined by the Company without exception.
Remember, we roll rain or shine with exceptions for severe weather. We will supply each rider with FREE a poncho in the event of wet conditions.
Sorry, 🙁 you’ll be missing a great time.
All of our tour bikes are hand-made in New York and are custom built in our shop to specifications that ensure the most comfortable ride possible. They are single-gear cruisers with a front hand brake & a rear coaster brake with the most comfortable seats on the planet. A ready-made rattle-ride bike from China? Puh-lease, not here Jack!