Terms & FAQ’s
Tour Terms:
Deposits, Payment, Reservations, Cancellation and Refund Policy:
Tour Terms:
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Attention: Before you decide to book to a tour, be sure that you are comfortable riding a bike in urban conditions. Our tours ride through the streets of New Orleans, at times we will be riding alongside auto traffic. New Orleans is a safe city to go on a bike tour, but we must stress that safety is our utmost concern.
FreeWheelin’ Bike Tours and its employees reserve the right to refuse service to anyone at any time. If you are drunk, confrontational, belligerent, uncooperative et. al., you will not be allowed to ride on the tour and you will not receive a refund. You’re on vacation, be cool & have a good time!
Prices, tour routes, availability and departure/arrival times are subject to change during special events, festivals, etc. Tour cancellations or reschedules will be determined by the Company without exception.
Remember, we roll rain or shine with exceptions for severe weather. We will supply each rider with FREE a poncho in the event of wet conditions.
In using this website, reserving products/services, purchasing products/services, and providing information, you are deemed to have read and agreed to the following terms and conditions:
- Participants must read and sign the Release from Liability Agreement prior to participating in the tour.
- We cannot allow anyone who has been drinking alcohol or is drunk to ride. If the staff determines you unable to safely operate your bike, you will not be allowed to participate on the tour and a refund will not be issued.
- Your bike, a helmet, a basket & bell and a bottle of water are included with your ticket purchase. Helmets are recommended for all riders, but not mandatory.
- Participants must be at least 12 years of age. Participants younger than 18, must be accompanied by a parent or legal guardian.
- Riders younger than 18 must show competence and skill at riding their bike. If the youth is unable to competently ride or is deemed to be a safety risk to the rest of the tour group, they will not be allowed to depart with the tour and a refund will not be issued. Remember, the safety of our riders is our #1 concern.
- Participants must be in good health, be able to operate, control and balance the equipment at the time of the tour. Please consult your physician. If the staff determines you unable to safely operate your bike, you will not be allowed to participate on the tour and a refund will not be issued.
- Participants are responsible for the rental equipment from the time the equipment is rented until the time it is returned. This includes damage and/or theft of rental equipment.
- Participants must inform FreeWheelin’ Bike Tours personnel if the equipment is damaged or is not working properly.
- Participants must comply with all traffic laws, obey the tour guide’s direction and ride responsibly. If any rider is deemed to be a safety risk to the other tour participants, that rider(s) will not be allowed to continue with the tour group.
Deposits, Payment, Reservations, Cancellation and Refund Policy:
- Cancellations within 48 hours of your reservation time are charged in full – Sorry No Exceptions.
- We Accept Cash, Bitcoin, Major Crypto Currencies & All Major Credit Cards for Payment.
- Damaged & stolen equipment is subject to repair and/or replacement costs.
- In the event of severe weather, we will contact you One Hour before departure to re-schedule your Electric Scooter Rental time, issue a store credit, or refund.
- Reschedules and cancellations are determined by the Company without exception.
If the scooter(s) is stolen, your account will be charged for the replacement costs of the scooter(s). Replacement cost is $2000 U.S. dollars.
Contact us
Faq’s
Attention: Before you decide to book to a tour, be sure that you are comfortable riding a bike in urban conditions. Our tours ride through the streets of New Orleans, at times we will be riding alongside auto traffic. New Orleans is a safe city to go on a bike tour, but we must stress that safety is our utmost concern.
FreeWheelin’ Bike Tours and its employees reserve the right to refuse service to anyone at any time. If you are drunk, confrontational, belligerent, uncooperative et. al., you will not be allowed to ride on the tour and you will not receive a refund. You’re on vacation, be cool & have a good time!
Prices, tour routes, availability and departure/arrival times are subject to change during special events, festivals, etc. Tour cancellations or reschedules will be determined by the Company without exception.
Remember, we roll rain or shine with exceptions for severe weather. We will supply each rider with FREE a poncho in the event of wet conditions.
In using this website, reserving products/services, purchasing products/services, and providing information, you are deemed to have read and agreed to the following terms and conditions:
- Participants must read and sign the Release from Liability Agreement prior to participating in the tour.
- We cannot allow anyone who has been drinking alcohol or is drunk to ride. If the staff determines you unable to safely operate your bike, you will not be allowed to participate on the tour and a refund will not be issued.
- Your bike, a helmet, a basket & bell and a bottle of water are included with your ticket purchase. Helmets are recommended for all riders, but not mandatory.
- Participants must be at least 12 years of age. Participants younger than 18, must be accompanied by a parent or legal guardian.
- Riders younger than 18 must show competence and skill at riding their bike. If the youth is unable to competently ride or is deemed to be a safety risk to the rest of the tour group, they will not be allowed to depart with the tour and a refund will not be issued. Remember, the safety of our riders is our #1 concern.
- Participants must be in good health, be able to operate, control and balance the equipment at the time of the tour. Please consult your physician. If the staff determines you unable to safely operate your bike, you will not be allowed to participate on the tour and a refund will not be issued.
- Participants are responsible for the rental equipment from the time the equipment is rented until the time it is returned. This includes damage and/or theft of rental equipment.
- Participants must inform FreeWheelin’ Bike Tours personnel if the equipment is damaged or is not working properly.
- Participants must comply with all traffic laws, obey the tour guide’s direction and ride responsibly. If any rider is deemed to be a safety risk to the other tour participants, that rider(s) will not be allowed to continue with the tour group.
Reservations are highly recommended for all of our tours. We happily accept walk-ins, and will always do our best to accommodate you, though walk-in business is subject to availability. We accept online reservations up to 1 hour before tour departure time. If you would like to book on even shorter notice feel free to give us a call and we’ll see what we can do to accommodate you.
Our tours have been designed to ensure the comfort and safety of all riders. Led by one of our awesome local guides, we bike single file from stop to stop, pulling over many times along the route for stories and photos.
Yes, we do ride and talk, that allows us to cover more ground than any other bike tour in the city. Don’t worry, all of the pertinent information is reserved for our stops. Our guides have been doing this for quite some time, they can multi-task – all while ensuring that you safely navigate the route with the group.
Do I Have To Know How To Ride A Bike?
Yes!
This may sound like a funny question, but you’d be surprised how many folks show up for a bike tour that have never ridden a bike! If you are not comfortable riding a bike or have never ridden a bike, a bike tour is probably not the best choice of activities during your vacation. We want to take you out and show you a good time, but we can’t risk the safety of you or the other riders if you riding skills aren’t sharp enough for city riding.
What Comes With My Tour?
We take care of all of the essentials for you. Included in every tour package is a smokin’ cool cruiser made in NYC, a cold bottle of water, helmet, basket & bell, and an awesome licensed tour guide of course. We even have a restroom at our office if you need relief before pedaling out.
What Happens If It Rains?
Rule #1 in the New Orleans bike industry, never listen to the weatherman! We roll rain or shine – In the event of rain, complimentary ponchos are provided ponchos to all riders, rain rides are often the best 😉. In the event, a tour is canceled due to severe weather (thunderstorms, lightning, etc.) we will contact you as early as possible to reschedule your tour. Tour cancellations are determined by the Company without exception. If you are unable to reschedule in the event of severe weather (not regular rain), we’ll refund your money in full.
What If I Need To Cancel Or Reschedule?
Tour cancellations or reschedules will be determined by the Company without exception.
Remember, we roll rain or shine with exceptions for severe weather. We will supply each rider with FREE a poncho in the event of wet conditions.
Sorry, 🙁 you’ll be missing a great time.
What Kind Of Bikes Will I Ride?
All of our tour bikes are hand-made in New York and are custom built in our shop to specifications that ensure the most comfortable ride possible. They are single-gear cruisers with a front hand brake & a rear coaster brake with the most comfortable seats on the planet. A ready-made rattle-ride bike from China? Puh-lease, not here Jack!
Do I Have To Wear A Helmet?
It’s up to you, Louisiana does not mandate the wearing of a helmet for bicycle riders. If you want a helmet, we’ve got a good one for you.
Is There A Rest Stop?
Of course. During our very leisurely ride, we will stop from time to time and tell stories in the shade. About halfway through our journey, we will stop for refreshments and/or snacks at a local shop that has restroom facilities. Be sure to bring some folding money, because many places accept only cash.
Do I Need To Be An Avid Biker?
No, but you do need to be a confident rider with the ability to ride through the streets alongside auto traffic. If you possess those skills, you’ll enjoy our tours – our rides are a leisurely pace with breaks for insights about the history of the surrounding sights.
Can I Leave A Review?
Absolutely! We love feedback here at FreeWheelin’ Bike Tours. It’s the main catalyst to constantly improving our customer’s experience with us. You can handwrite us a comment card on-site, or leave a review on the various travel sites (i.e. TripAdvisor, Google, etc.). We want to hear what you have to say!
Can I Book A Private Tour?
Yes. Private tours can be booked by phone or email. Private tours cost more than a regular tour unless your group is large enough to buy all of the tickets for the tour time that you are interested in. Click here for more info. https://neworleansbiketour.com/specialized-tours/
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